Cositics is a leading Customer Experience Management consulting firm offering fresh advice with lasting impact to the Relay Services Industry. Our focus and unique "down to earth" business model enable us to serve a broad range of client needs, while remaining globally connected to the industry we serve.​

Together with our clients, we develop robust performance benchmarking programs to effectively quantify the Customer Experience based on a set of Key Performance Indicators designed specifically for your business goals. The results are used to create strategic and tactical action plans, implement go-to-market strategies, outline specific new product development and provide customer satisfaction and loyalty programs and much more.